R @ L Carriers damaged merchandise that I purchased by stacking too heavy of materials on top of the crate carrying my items. My item was delivered damaged and documented by the delivery driver. An estimate was submitted to R & L carriers for repairs and they denied the claim saying it " was someone elses fault ". I would not recommend using this company to anyone. Unfortunately I had to hire an attorney and it will end up costing R & L carriers more in the long run than if they would have paid for the estimate that was submitted to them the first time. In simple english I WOULD NOT RECOMMEND USING R & L CARRIERS TO ANYONE !!!!! IF YOUR ITEMS GET DAMAGED IN TRANSPORT THE COMPANY WILL FIGHT YOU TO PAY FOR ANY DAMAGES EVEN WHEN IT IS THEIR FAULT. DO NOT USE R & L CARRIERS !!!!! 1295310
 Comments (6) |
| 1. Written by Mary on May 1, 2012 from st. paul, minnesota, US Sorry but going to choke on what R&L Carriers wrote on 2/8/2012. You have a low rate on paying claims is because you dont pay freight claims ever. I have pure proof that damage claims dont get paid; even when packaged properly. You have low ratings because you dont pay claims PERIOD. Been doing this a long time and I sure know what I am talking about. |
| 2. Written by Frank on April 28, 2012 from -, -, US You had the right to refuse the shipment.You should have used that right.Next time use another carrier but I have news for you,all the other carriers damage freight too and R+L actually has one of the lowest damage rates out there. |
| 3. Written by Audy Haze on April 25, 2012 from alexandria, virginia, US I purchased an air compressor and it was shipped via R & L Carriers. It arrived damaged. R & L Carriers transported it from end to end and when it arrived at end, it was laying down (fallen over), oil ran out, scroll cage on pullys, motor, all bent up. Driver acknowledged damage, signed bill damaged in transit and I filed claim within a few days. Damage claim was supported by photos, invoices for replacement parts and submitted to R & L Carrier timely and perfectly. R & L denied my claim! Said, they are only going to pay 10cents a lb. or 31.00 for damages they did that was over 500.00 to fix. It is written above that your wasting your time hiring an attorney. Well we will see what a Jury Trial will say. It is time that R & L is held responsible and pays for damages caused under their watch. I feel a victim of R &L Carrier being able to even do this to a consumer. Do not use R & L Carrier under no circumstances. |
| 4. Written by Shipper on February 22, 2012 from regina, saskatchewan, CA If you don't like the $/pound rate, declare a value. Did R&L get this shipment from an interline carrier? Was the ORIGINAL BOL marked owners risk? Improper crating? I have worked in the freight industry my whole life, trust me, you are wasting your time hiring an attorney. You will get nowhere. |
| 5. Written by debscrubs on February 16, 2012 from livingston, new jersey, US Before hiring R & L Carriers check out their insurance policy. Note the DOLLAR AMOUNT PER POUND that is covered should your item get damaged during shipping. NOT GOOD INSURANCE IF YOUR ITEM GETS DAMAGED IN SHIPPING !!! |
| 6. Written by R+L Carriers on February 8, 2012 from wilmington, ohio, US We have a proven track record of over 98% on time delivery performance with a claims ratio well under 1% which is second to none in the industry, but we are always looking for ways to improve. If you need help resolving your issue feel free to contact us through the R+L Cares form on our website. |
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