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Have called in 4 weeks straight trying to take my weekly delivery off appointment only delivery schedule. Each call they insure that it's been corrected and next delivery will be direct, and each week more of the same. When I call to ask why it didn't deliver, there...
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I didn't like
  • Unreliable customer service
#1114115
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Awaiting delivery of 700lb freight. Package traveled over 1,000 miles to local state in less then 1 day, witch was awesome! Then everything went to ***. Package has just been setting 60 miles from my house for 6 days, with no contact from delivery team. I called RLC on...
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1.7
#1079126
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They delivered from Opa-Lucka to Orlando and failed to communicate and we wasted 4 hours. You can't count on them. I found this: I too ordered a massage chair and once unboxed, found it to have damage. Tried to resolve with EBAY and they credited my account but I had...
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1.8
I didn't like
  • R l carriers not reliable
  • R l carriers bad business
  • R l carrier not on time
#1047543
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Rl Carriers - Excellent

Rl Carriers
#1131284
5.0
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Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report. Driver couldn’t have been nicer, even brought my 400lb generator into my garage. Like I said I was a bit apprehensive to no avail. Based on my experience I would recommend...
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Rl Carriers Shipping Service Review

Rl Carriers
#1014343
1.6
Details
SHIPPERS BEWARE. Quoted freight charges WILL INCREASE. Got a quote and prepaid charges of $181.74. Got ANOTHER BILL IN THE MAIL FOR $563.74! I WILL NOT PAY. OUTRAGEOUS POLICIES!
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Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
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Value for money
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Rl Carriers Shipping Service Review

Rl Carriers
#1003756
1.0
Details
They charged a major city, liftgate, and fuel surcharge and it doubled the quoted price after the item was delivered so the money had to come out of my proceeds. I already got the PayPal payment from the buyer with the quoted shipping price.
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Wheels Review

Rl Carriers
#919197
Discuss my business with a vendor.
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They were rude to my customer and made it as difficult as possible to arrange delivery. They sent him to the wrong address to pick up the shipment then charged me a re-delivery fee. Their service was rude and they even hung up on my customer. They refused to talk with...
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2.0
I liked
  • Pick up on time
I didn't like
  • Customer service and re-delivery fee
#1045479
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I had an order shipped and delivered yesterday by R&L Carriers. I think they did a great job. They were courteous on the phone when I inquired about ETA for my shipment, they looked it up and gave it to me. In fact the truck was an hour early. The driver was very nice,...
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#1012617
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I ordered a special gift for my husband. I made special arrangements for me to be home to accept the package. I was told it would be delivered between 11am - 4pm. By 6:30 I had called them 4x and was told his driver would call me back. I waited outside for 2 hours. I...
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#949498
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My experience at rl carriers was an experience that I want forget,the driver and dock workers was very helpful by all means.dispatchers complete ***,dumb *** ways of working,they don't value their drivers at all,it's a good ole boy company that I want work for again...
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#891292
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This is the first review I have done but the third bad encounter with R+L. Twice waiting half the day waiting for my shippment only to have it not arrive and then having another baddly damaged and returned only to have to wait two weeks before I could get the...
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1.4
Rhome, Texas
I didn't like
  • Unprofessionalism
#883485
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In December of 15 I hired R&L to pick up a pallet of sand rail transaxles and deliver them to our Phx. location. They did not show up the day they were supposed to so I tracked them the next day and the tracking info said it arrived in Phx. the day before. I called the...
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1.0
I didn't like
  • Unprofessionalism
  • No communication
  • Attitude of claims personnel
#849438
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Ok, So I purchased 3 tanning beds from MN. I paid 1800.00 to ship them to Houston Texas. It was supposed to be a 3 day shipping, I watched my tracking everyday closely. On Friday morning the company I purchased the beds from sent me directions on how to take the crates...
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1.0
Sweeny, Texas
I didn't like
  • Unprofessionalism
  • No communication
  • Lack of empathy
#833122
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