RL Carriers
Reviews and Complaints
Rl Carriers - Vehicle Driver Review
I was heading to New York for a family celebration. On 85 North a R&L double truck came up behind me.
The driver wantef me to go faster however, I was doing the speed limit. The *** dri er began to shine a hjge light into my vehicle not his high beams. This light came from withi the cab of the truck. I was blinded from seeing any cats in front of me.
If I had to stop short this driver would have crushed my car. 7 driver yhen rode on the side of me and flashed the light some more. I became upset and fell back behind the drivers truck so I could get the license plate number. The driver tried to stop short so I could run into the back of the truck.
I managed to get the plate number and pulled off the road to call and place a complaint.
I have every intention of filing a complaint with the sheriff's department in Virginia. The this was a verh traumatizing experience.
DRIVER USED PROPERTY AS A TOILET
I HAVE USED R&L FOR 15 YEARS NEVER A PROBLEM UNTIL WE GOT A NEW DRIVER FIRST TIME HE DELIVERED HE STATED HE WAS HAVING A BAD DAY AND DIDNT WANT TO BE HERE. SECOND TIME HE COULDNT GET TO HIS PALLET JACK TO UNLOAD THE PRODUCT.
3 TIME DROVE THRU THE MIDDLE OF A PLANTED AREA. 4 TIME ALMOST HIT MY POWER TRANS FORMER 5 TIME HE DECIDED HE WAS SCARED OF THE DOG BUT WOULD NOT ADDRESS ME IN ENGLISH 6 TIME THOUGHT WE DIDNT SEE HIM USE THE PROPERTY FOR A TOILET 7 TIME TRIED TO KICK THE DOG AND USED FOUL LANGUAGE TORWARD ME AND MY DOG I THREW HIM OFF THE PROPERTY THANKS MIKE FROM NORTHERN DOOR CO
Inflexible on delivery to homeowners
Can't make delivery
R&L Carriers has been trying to make a delivery since Tuesday of last week. I do not believe they are capable of making the deliver.
On Monday 8/5/13 they called and stated that the stainless cabinets would be delivered on Tuesday 8/6/13 between the hours of 12-5p. I specifically asked if it would be after 5 and was told they do not deliver after 5. I told them I had workers that were on site every day until 5. I asked that they give the driver my number in case he had issues finding home and it would be nice to have 30 minute notice.
On the 6th I did not get any call from R&L. I have cell phone records to prove that no one from R&L called at any time on the 6th.
One the 7th I receive a call from Shipper at 3:41PM CST and email from Delva below:
It's Delva here. I left a voicemail for you, but wanted to follow up with an email. I would like to speak to you about the delivery of your BBQ Guys items. Please contact me at your earliest convenience so we can discuss further.
I returned her call at 4pm CST and was told that I needed to contact R&L and was give 1-80*-543-**** and tracking number.
I contacted R&L around 410. A male answered the phone. He told that a driver had tried to deliver the package on 8/6/13 and that no one was home. I was told driver called me and I did not answer. I asked if delivery was after 5 pm. He told me they do not deliver after 5pm. I then told him that I did not have any incoming missed calls, voice message etc from Tuesday. He said well all I know is driver said he called. He said that they could get package out next day if they got authorization from shipper. He said he could not do anything without re-authorization from shipper and he did not know why shippers ad given me his information.
I will contact them to redeliver. You should hear from them shortly.
I called R&L at 713-676-**** on Thursday 8th at 9:33 and they did not have authorization.
I called shippers choice at 10:29 to let you know what R&L had indicated.
R&L called and stated that they would be delivering on Friday from 12-5. I asked that they make sure that the paperwork had my number in case drive couldn’t find. I told them I was told driver was at location on Tuesday and no one was home. Workers were at location so maybe he was at wrong address. She said that she would make to call 30 min prior and she confirmed phone number.
Received a call from 225-296-**** at 10:30 to follow up and I let them know that R&L said deliver on Friday.
At 2:10 I received voice message from driver Isaac scot on 281-753-****. Message said trying to make a delivery since no one answer we will have to deliver on Monday. Call the terminal and they will tell you when we will come out.
At 2:14 I receive call from 863-984-**** the R&L Polk City Fl office. Message stated this is Joelle. I have a delivery and drive states stated he is at locked gate and cannot get in. We have instructions to call this number so please call us back.
I called driver at 2:15, 2:23, 2:29. 2:28, 2:27. ( I called driver from one phone and R&L from another phone at same time)
I called Polk county at 2:16 was transferred to Houston. Houston gave me to a female who stated she could contact the driver. Then she hung up on me.
I called Polk office back at 2:26 to get transferred back to Houston. This time I got a male. He stated they had not drivers that were at gates that he was aware of and could not get in. I then told him I had spoken with someone who was going to try to get driver. I gave him drivers cell number and stated that driver would not answer calls. Then he said he would contact Scott. He put me on hold and returned to say driver is not responding. He said he would call back if he got a hold of the driver.
At 2:50 I contacted shipper to let them know about the situation. Male was helpful and involved Logistics supervisor.
I received a call back at 3:03 from shippers stating that they would try to get delivery today. They said they would call back and let me know
Received call back from at 3:43 stating that they had spoken with R&L and that the cabinets would be delivered on Monday along with the pizza oven. Someone from R&L could call on Monday and that shoppers choice would also check on Monday.
4:34 I receive call from Scott the truck driver 281-753-****. He said that he could meet us in Hempstead if we wanted to pick up the cabinets off his truck. Hempstead is 34 miles from deliver location. This would have also required vehicle to be able to take the load. We told the driver that Shoppers choice told us that they had spoken with R&L and that both shipments would be delivered on Monday. We asked him where he had been prior because they said he was at a gate and could not get in. He said he was by a barn, a locked gate. Our property does not have barn or gate.
12:42 I receive a message from shipper asking if I had heard from R&L shipping. I told them I had not. She told me that is showed that packages were out for deliver.
6:30pm had missed call from 832-212-****.
6:44pm missed call from 713-676-**** and spoke with male at 6:48 pm. He said that driver was there and there was no one to pick up the shipment. I told him that was correct. That they had told me at R&L several time that they do not deliver after 5. I had workers onsite until 5 and they are gone. He wanted to know if I could get some there to get the package. I informed him I was in Houston 1.5 hours away. He told me that since I wasn’t there that a re-deliver fee would apply. I asked how that could be when they did not call to tell me that they were trying to deliver today. They did not call to tell that they were delivering during what time window, They had stated in the past communications they do not deliver after 5. It was almost 2 hours past time they say their driver delivers work. He told me that on the past Friday I was my fault that the delivery was not made. Driver was at my house and I was in the bathroom. I am not sure where that statement was dreamed up from. Last Friday I could have meet the driver to get the shipment. I told him that was not what had been communicated from shopper choice as what was going to take place and that I still have pizza over that was coming in on Monday. They he put me on hold. I
R&L Carriers Pick-up Ill-equipped and Unsafe
R&L Carriers committed to pick-up a shipping crate of personal belongings (an apartment's worth of stuff) at my family's home; they told us to just leave it in the driveway and they would take care of it. When the truck arrived, it had one older man operating it and attempting to load the crate.
We luckily had five people in the house (most of them 100-pound women) and he had us help load it, asking for several two-by-fours and trying to teach us to operate a pallet jack in the process. The crate was often precariously positioned and we had no idea whether it would fall on us or just fall and damage property.
If we hadn't had five people available, or hadn't had two-by-fours, R&L Carriers would have been completely unable to perform the pickup they promised. As it was, they were unable to do so safely or quickly.
DO NOT USE R & L CARRIERS , BAD SERVICE !
I run a large safe company in Nashville TN and have used R & L carriers off and on for the past 6 years. I will not be using them any longer.
They have damaged or distroyed over $50,0000 worth of products that I have shipped. The customer service is terrible and they refuse to cover over 50 cents per pound even they distroyed the items. THEY SUCK ! I will never use them again !
BEWARE , THEIR REPS LIE AND THEN THE CLAIMS DEPARTMENT WILL STALL YOU AND THEN DENY YOUR CLAIM, THIS IS A TERRIBLE COMPANY TO SHIP ANYTHING WITH. THEY EVEN DAMAGE INBOUND FREIGHT FROM OTHER SUPPLIERS.
Damaged Shipment
Worst delivery service we've experienced in 35 yrs of business!
R & L Freight from Fresno California is the most unprofessional freight company we have dealt with in 35 years of business, and trust me, we have used a lot of freight companies! Our purchasing department has been instructed to put the following g notice on all Purchase Orders to our vendors where freight will be needed "WE WILL NOT ACCEPT ANY DELIVERIES FROM R & L FREIGHT.
IF YOU CHOOSE TO CONTRACT WITH THIS COMPANY AND THE SHIPMENT IS REJECTED WE WILL NOT BE RESPONSIBLEFOR ANY CHARGES ASSOCIATED WITH THIS SHIPMENT".
This company cannot deliver as promised, they lie about maki gco ta t for deliveries, their Fresno office (Mike) is rude and unprofessional. They must stay I business by being low bid on freightquote.com, because I can't imagine anyone actually using them for any other reaso !
Damaged Table and Refuse Responsibility
Unprofessional and ill-equipped to handle job
Pick up scheduling is ridiculous!
DO NOT WORK FOR R+L!!
This company is a JOKE. BEWARE, DO NOT WORK FOR THEM!!
My husband is an experienced CDL driver, he applied for and was hired for a City driver, local pick up and drop off position. Day 1 on the job, he comes in to work, no one knew he was starting that day, they put him in a room, had him watch videos from 8 am to 2:30 pm and then sent him to Harrisburg BY HIMSELF (we live right outside Philadelphia so it's at least 2-3 hours away). No training, no orientation, NOTHING. He expressed his concerns over the fact that they had him doing line hauls when he was hired for LOCAL work, but because he is a hard worker and typically good employee he got in the truck and went and didn't get home until midnight.
Day 2 on the job, he goes to work- they send him to Harrisburg AGAIN (at 10 in the morning), alone, and tell him when he gets back, he's then expected to go to Baltimore, Maryland! Another 3 hour one way drive!! Legally he wouldn't even have enough log hours left to do both trips in one day! Again, despite this not being the job he applied, interviewed, and was hired for, he gets in the truck and goes to Harrisburg because the manager of the company conveniently wouldn't be in until 1 pm.
He gets back from Harrisburg at 3:45pm (and is still expected to go to Baltimore and back this evening). Upon returning to his terminal he speaks with his manager who "didn't know they were sending him on 2 line hauls" and when my husband asked how long this manager knew he intended to have him do line hauls instead of the local pick up and drop off he stated he knew it for at least a week prior to my husband starting the job but failed to ever communicate this to my husband. They hired him, took advantage of the fact that he is a hard working, good person with a family to feed and were completely deceitful in their intentions for him. If you look on the R+L website, you'll see that they are offering a $1000 sign on bonus for drivers who are hired for line hauls, and when my husband inquired about this since that's what they had him doing, he was told he was "not eligible because that's not the job he applied for".
REALLY?!! So they baited my husband to come work for them, offering him one job, and once they had him, decided they were going to give him no other option but to do the work given to him, and not properly compensate him for it. I had heard of R+L practicing this way from other posts on the internet, but was hoping my husband would have a different experience. NOT.
LIARS, CHEATERS, STEALERS these people are, and because my husband refused to be out all hours of the night for a job he didn't even sign up for, they fired him. Real classy.
Just an example of the way this company chooses to operate and treat their employees. Terrible, terrible, terrible!!
They lie about actual cost.
Their company policy is to avoid claim responcibility
They do NOT deliver within the time promised.
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Lot of people do not know the trucks speed is regulated and corresponds to the drivers's record and experience. Time is money.
And how hard it is to drive a rig. He probably wanted you to move over a lane so he could safely pass and not go around you (safely). He would like to keep a steady speed. That is why some trucks or groups of trucks drive slower than others.
Just put yourself in their shoe's and help him out. He/She is a Pro.
I just stay out of their way and blind spots. No Problem.
Umm, that doesn't give the driver the right to shine a light in the vehicle blinding the driver!! WTH are you talking about help the driver out!?!
Driving the speed limit is LAW!! You don't ride someone's tail with an 18 wheels of death and destruction! Geesh! What loser!
Let me guess? You're a Trucker, right?
Think you own the road? Run people off the road?
Why did you slow down. You were looking for trouble.Next time get on up the road.
Generally filing a complaint with the police won't do much unless someone else can independently cooperate your story.