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Their local staff are unresponsive, rude and obviously could care less about customers. On Thursday 12/7/17 Received call from R+L, said our safe would be delivered Friday from 10 am to 12 noon. I made arrangements to be home and in the latter part of the delivery time...
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1.0
#1153339
I ordered a fire place on amazon over a month ago. I was informed two weeks ago R&L carriers had the shipment. I called R&L and tried to arrange delivery. Due to the fact a big truck could not get in or down my drive, I tried to get them to deliver to my work. To this...
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1.0
#1152958
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Rl Carriers - Delivery window

Never set up a delivery window with this company they are sure to fail. Requested a delivery at a certain time they came at the end of the day. Had a simple two hour window, They saved my pick up towards the end of the day. They basically work at their convenience.
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
#1149217
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Rl Carriers - Absolutely ridiculous service

Told package was going to arrive between 11 to 2pm for the second day. took off work to wait for package only to be told they would call before they actually dropped it off and they did not call. In order to use these guys you must be able to take a week off of work to sit at home waiting you could probably walk across the country and back with your package before they deliver it
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
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Value for money
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Website
#1139386
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Rl Carriers - Excellent

Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report. Driver couldn’t have been nicer, even brought my 400lb generator into my garage. Like I said I was a bit apprehensive to no avail. Based on my experience I would recommend...
5.0
Details
Customer service
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#1131284
Have called in 4 weeks straight trying to take my weekly delivery off appointment only delivery schedule. Each call they insure that it's been corrected and next delivery will be direct, and each week more of the same. When I call to ask why it didn't deliver, there...
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I didn't like
  • Unreliable customer service
#1114115
Awaiting delivery of 700lb freight. Package traveled over 1,000 miles to local state in less then 1 day, witch was awesome! Then everything went to ***. Package has just been setting 60 miles from my house for 6 days, with no contact from delivery team. I called RLC on...
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1.5
#1079126
They delivered from Opa-Lucka to Orlando and failed to communicate and we wasted 4 hours. You can't count on them. I found this: I too ordered a massage chair and once unboxed, found it to have damage. Tried to resolve with EBAY and they credited my account but I had...
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1.8
I didn't like
  • R l carriers bad business
  • R l carriers not reliable
  • R l carrier not on time
#1047543
They were rude to my customer and made it as difficult as possible to arrange delivery. They sent him to the wrong address to pick up the shipment then charged me a re-delivery fee. Their service was rude and they even hung up on my customer. They refused to talk with...
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2.1
I liked
  • Pick up on time
I didn't like
  • Customer service and re-delivery fee
#1045479
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Rl Carriers Shipping Service Review

SHIPPERS BEWARE. Quoted freight charges WILL INCREASE. Got a quote and prepaid charges of $181.74. Got ANOTHER BILL IN THE MAIL FOR $563.74! I WILL NOT PAY. OUTRAGEOUS POLICIES!
1.4
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1014343