So they were rude from the start, not great for a company whose job it is to help people. Told me that to change delivery locations would cost extra but couldn't even give me a ballpark amount and told me it was impossible to know- until I suggested calling the original delivery company and she was like, "oh, yeah, you could do that." Which I did and it was simple.
Then they called me to schedule a drop off and when I called back a man answered who said he had no record of a delivery for me even though I'd talked to the receptionist about 5 times that day.
There are serious issues with the company. That said, I think I'm dealing with the Portland, OR branch, this is likely not reflective of the entire company.
Monetary Loss: $1000.