We struggled to raise money to purchase a convection oven for our non-profit that utilizes a small commercial kitchen to produce meals for underprivileged and also support other non-profits.
After months of searching, we found an oven within our budget. R&L was chosen by the restaurant equipment supplier as the carrier. We did not know one carrier from the other, we were interested in the ovens.
As it turned out, R&L damaged the ovens beyond use while in transit, and then concealed the damage - purposely. We signed for the property, and called within 20 minutes of noting damage. Driver told us, "Oh well, you signed for it." Customer service was even worse on the phone. They could not care less, and made that obvious.
Claim was filed within their time frame, but claim was denied because it was received without noting damage. However, the damage was concealed purposely by their personnel. We know this because the seller sent us photos of their packaging after we started the claim process. The phone call to claims was even more insulting. They laughed on the phone when we said we would argue the decision.
Congratulations on ripping off ladies that run a soup kitchen. Wow, You must be so proud of yourselves!
Regarding the pictures, the black plastic is what was shipped, the damage you can see. One picture of the bottom oven is what it looked like before they destroyed it. Now, the doors do not close or open. The damage is more than what it worth now. Thanks for your outstanding work.
Reason of review: Damaged or defective.
Monetary Loss: $3000.
Preferred solution: Full refund.
I liked: Ease of communication, Their website.
I didn't like: Lack of empathy, Unprofessionalism, Attitude of claims personnel, Existing reputation online.