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3.4

I had an order due to arrive at my business today. This afternoon I get a call from the driver.

He tells me that he can’t drive on my limerick road because he’s afraid of getting stuck! I told him that my neighbor parks his semi on my property everyday with an 80000 lb truck. He refused. I offered to have him follow me to my property.

Again he refused. I then agreed to meet him on the blacktop about 1 mile away. When I arrived he had perked his truck so that I would have to walk in three inches of water to offload the package. I was irate.

I even told him he had parked in 3” of water. He just smiled and said, yeah. I then drove back to my property and my neighbor was there with his semi.

We talked and he said the only reason he wouldn’t have wanted to make the delivery is that he didn’t want to get his truck dirty!!! This really *** me off!

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Let the company propose a solution.

Location: Gainesville, Florida

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Guest

No. I’m sure the reason he didn’t want to go in your driveway was because he didn’t want to get stuck, spend hours waiting for a tow truck and lose his safety bonus.

RLCarriers

We are sorry to hear you are less than satisfied with our service. We’d be happy to help but will need more details in order to investigate.

We ask that you provide your pro (tracking) number and a contact phone number through our WeCare form, designed to direct concerns to our leadership, at https://www2.rlcarriers.com/contact/rl-cares.

You can also contact our corporate customer service at 800- 535-1984 to get in touch with leadership there. Thank you.

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