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First time waited during window given only to be told at the end that driver would not deliver due to truck being too big( a lot of large trucks use our road.) Today waited 4 hours only to be told when I called that they would be 2 hours outside of delivery window....
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and i...

#1330599
I am sure they are cheaper than the majors, but you get what you pay for. Late on arrival, zero communication, and when you do communicate they get offended and make your business life miserable. They always deliver late to us as we are one of the furthest from their...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers is always interested in continuous improvement opportunities. We sincerely apologize for your recent experience and invite you to provide more detail by calling u...

1.1
I didn't like
  • R l carrier not on time
  • Fabricated lies
  • Lack of communication
#1326417
I took off of work for delivery of 500 lbs of home remodeling material. I took off of work on the day THEY picked for delivery. I logged in the day before to check tracking and everything was fine. It was not until day of when I logged in that the tracking stated "may...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry, which is reflected in our “We Care” forum on our website https:...

1.0
I didn't like
  • Rude customer servie agents and very poor communication
#1322453
I ordered a fiberglass hood from Stinger fiberglass. They use R&L carriers to ship it on June 6, 2018. The hood sat in Flordia for over a week at one of R&L's shipping hubs. The hood arrived on July 3, driver told me the hood was damaged, but still had to be delivered,...
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1.7
I didn't like
  • R l carriers not reliable
#1319945
RI carriers picked up my item on June 10th, here it is the 30th and my freight hasn't arrived. Their tracking system is a joke since they never update it. After calling the customer service department they tracked my freight to a terminal about a 1.5 hours away, it's...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and i...

RLCarriers
RLCarriers
Rl Carriers Verified Representative

We need more information in order to properly address your complaint. We welcome you to visit our “We Care” forum located on our website https://www2.rlcarriers.com/contact/rl...

1.6
#1292896
This carrier picked up my item on 06/04/18 from Californian and it still has not been delivered to NY and today is 06/15/18. They told me that the tracking number provided cannot be relied on for accuracy. They can't provide an estimated delivery date. I PAID MONEY FOR...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

We’d need more information in order to properly address your complaint with our customer service department. We welcome you to visit our “We Care” forum located on our website...

I had the worse experience ever from this company. I ordered stuff from Costco and when the item arrived I told the delivery man if I can refuse the item because it is not what I expected and the dispatcher said I can’t refused the item and I had to sign to accept it...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

Please reference our response to this complaint on Consumer Affairs as well. R+L Carriers prides itself in delivering the best freight Transportation Service and Customer Supp...

1.0
#1278792
R+L carriers, has been the most unprofessional company I’ve ever had to encounter!! I’m highly dissatisfied with the lack of customer service they give. I’ve taken 2 days off from work, just to wait for my package!!!! I’ve been calling & they always tell me a day, but...
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and i...

1.0
I didn't like
  • No communication
  • R l carrier not on time
  • Unprofessionalism
#1277281
Customer service rep was awful as. Started speaking to others in the room and then just hung the phone up. I will no longer work with anyone who goes through rl carriers
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers takes great pride in the fact we listen to our valued customers to ensure our quality initiatives are met. We sincerely apologize for your recent experience and i...

1.0
#1273668

Contact Rl Carriers

Mailing Address:
R+L Carriers, Inc.
600 Gillam Rd
Wilmington, Ohio 45177
United States
Phone:
(800) 543-5589
More
They overload their truck so much that they where 2 hours passed the 8-4 ridiculous window they set
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RLCarriers
RLCarriers
Rl Carriers Verified Representative

R+L Carriers prides itself in delivering the best Transportation Services and Customer Support in the industry. This is reflected in our “We Care” forum located on our website...

1.0
#1248239