Their local staff are unresponsive, rude and obviously could care less about customers. On Thursday 12/7/17 Received call from R+L, said our safe would be delivered Friday from 10 am to 12 noon. I made arrangements to be home and in the latter part of the delivery time...Read more
I ordered a fire place on amazon over a month ago. I was informed two weeks ago R&L carriers had the shipment. I called R&L and tried to arrange delivery. Due to the fact a big truck could not get in or down my drive, I tried to get them to deliver to my work. To this...Read more
Have called in 4 weeks straight trying to take my weekly delivery off appointment only delivery schedule. Each call they insure that it's been corrected and next delivery will be direct, and each week more of the same. When I call to ask why it didn't deliver, there...Read more
I didn't like
- Unreliable customer service
Rl Carriers - Delivery window
Never set up a delivery window with this company they are sure to fail. Requested a delivery at a certain time they came at the end of the day. Had a simple two hour window, They saved my pick up towards the end of the day. They basically work at their convenience.
Rl Carriers - Absolutely ridiculous service
Told package was going to arrive between 11 to 2pm for the second day. took off work to wait for package only to be told they would call before they actually dropped it off and they did not call. In order to use these guys you must be able to take a week off of work to sit at home waiting you could probably walk across the country and back with your package before they deliver it
Rl Carriers - Excellent
Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report. Driver couldn’t have been nicer, even brought my 400lb generator into my garage. Like I said I was a bit apprehensive to no avail. Based on my experience I would recommend...
Rl Carriers Shipping Service Review
SHIPPERS BEWARE. Quoted freight charges WILL INCREASE. Got a quote and prepaid charges of $181.74. Got ANOTHER BILL IN THE MAIL FOR $563.74! I WILL NOT PAY. OUTRAGEOUS POLICIES!
Awaiting delivery of 700lb freight. Package traveled over 1,000 miles to local state in less then 1 day, witch was awesome! Then everything went to ***. Package has just been setting 60 miles from my house for 6 days, with no contact from delivery team. I called RLC on...Read more
They delivered from Opa-Lucka to Orlando and failed to communicate and we wasted 4 hours. You can't count on them. I found this: I too ordered a massage chair and once unboxed, found it to have damage. Tried to resolve with EBAY and they credited my account but I had...Read more
I didn't like
- R l carrier not on time
- R l carriers bad business
- R l carriers not reliable
They were rude to my customer and made it as difficult as possible to arrange delivery. They sent him to the wrong address to pick up the shipment then charged me a re-delivery fee. Their service was rude and they even hung up on my customer. They refused to talk with...Read more
I had an order shipped and delivered yesterday by R&L Carriers. I think they did a great job. They were courteous on the phone when I inquired about ETA for my shipment, they looked it up and gave it to me. In fact the truck was an hour early. The driver was very nice,...Read more
I ordered a special gift for my husband. I made special arrangements for me to be home to accept the package. I was told it would be delivered between 11am - 4pm. By 6:30 I had called them 4x and was told his driver would call me back. I waited outside for 2 hours. I...Read more
My experience at rl carriers was an experience that I want forget,the driver and dock workers was very helpful by all means.dispatchers complete ***,dumb *** ways of working,they don't value their drivers at all,it's a good ole boy company that I want work for again...Read more
This is the first review I have done but the third bad encounter with R+L. Twice waiting half the day waiting for my shippment only to have it not arrive and then having another baddly damaged and returned only to have to wait two weeks before I could get the...Read more
I didn't like
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