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Two shipments in two weeks and the drive could not get either correct. The last week the driver refused to bring the pallet to the curb and said he is not paid to do anything other than take it off the truck. He wanted to leave the shipment in the middle of the road...
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#601660
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The driver first claimed he couldn't get his 48' truck around to the back door. We have 53' trucks deliver all the time. My staff offered to help, but driver refused and acted as this was OUR problem. Not that he couldn't drive a truck, that wasn't the problem. 4...
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#601402
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The first time they attempted delivery, the guy called and said I'm going to leave it in the street. This was not the arrangement with the shipper. He left. I immediately called both the store I purchased the unit from and the shipper to try to arrange delivery. They...
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1.0
I didn't like
  • No communication
  • Lack of empathy
  • Unprofessionalism
#590211
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Rl Carriers Shipping Service Review

Rl Carriers
#590067
1.0
Details
R+L carriers inflates weights and changes classifications to increase cost, leaving customer with no option but to pay or lose item. This was shared before I was taken for double cost by freight.com sales rep. Horrible customer service. Actually looking to file class action lawsuit against them. It's pure extortion, in the range of 2.5 million MONTHLY.
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Customer service
Price Affordability

Unprofessional Employees Review

Rl Carriers
#549752
R&L ...Totally lacks Sales Representatives to locate and delve in the Global shipping marketplace. Are R&LSales Representatives too busy selling unrelated computer software??? REALLY? ....... TOO FUNNY!
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This company will sublet the shipments leaving customer with no communication as to when the shipment will arrive. They say they are not allowed to give out the phone number of truck or company that has my merchandise. I have spent 6800.00 it has been 3 weeks location...
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#579173
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Rl Carriers - R&L Carriers damaged freight, denied obvious claim.
Rl Carriers - R&L Carriers damaged freight, denied obvious claim.
Rl Carriers - R&L Carriers damaged freight, denied obvious claim.
Rl Carriers - R&L Carriers damaged freight, denied obvious claim.
Rl Carriers - R&L Carriers damaged freight, denied obvious claim.
We struggled to raise money to purchase a convection oven for our non-profit that utilizes a small commercial kitchen to produce meals for underprivileged and also support other non-profits. After months of searching, we found an oven within our budget. R&L was...
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Anonymous
Anonymous

R&L will never pay a claim on a FREE AND CLEAR signed BOL. Most freight companies will not do it.We had R&L start to move our delivery to the back of the truck and it rolled ...

Anonymous
Anonymous

A local sheet metal company donated several thousands of dollars of man hours and material to fix what the incompetents of R&L damaged. However, we discovered more damage...

1.7
I liked
  • Ease of communication
  • Website
I didn't like
  • Unprofessionalism
  • Lack of empathy
  • Attitude of claims personnel
#576818
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We consigned freight packed on 2 skids to R&L. Each skid contained multiple pieces and was clearly marked for different delivery destinations (separate BOL's with different delivery addresses for each skid). R&L delivered both skids to same destination, leaving...
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#554482
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Driver followed me 4 miles up the road on my tail in Indianapolis,In. On a two lane street full of evening traffic. He refused to back off not only was he following closely he was also going over the speed limit even in the school zone. I called the service number and...
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Anonymous
Anonymous

And I guess you were just the perfect driver.You did nothing wrong as most four wheelers dont.

#534590
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I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others... One 1 Pallet shipment which was addressed to Indianapolis. One 7 pallet shipment which was addressed to New Jersey. They switched the shipments,...
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talspach
talspach

it was absolutely not tagged wrong. We even took pictures of the shipments along with their tags when they were sent.

Anonymous
Anonymous

Could it be that you tagged it wrong

1.0
#526932
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I was heading to New York for a family celebration. On 85 North a R&L double truck came up behind me. The driver wantef me to go faster however, I was doing the speed limit. The *** dri er began to shine a hjge light into my vehicle not his high beams. This...
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Anonymous
Anonymous

Why did you slow down. You were looking for trouble.Next time get on up the road.

Helpful.Tech
Helpful.Tech

Generally filing a complaint with the police won't do much unless someone else can independently cooperate your story.

#524143
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R+L Carriers are the poster children for CORPORATE GREED. You look douche bag corporate *** in Webster's, R+L Carrier logo appears. They hire some idiots drivers that nearly kill people. R+L Carrier is SOOOOOOOOO not family oriented. If they try to claim they are...
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Anonymous
Anonymous

I've been with R&L 6 yrs now. I work in Wilmington where the corporate office is. I see the owner often. Always waves & is extremely nice. Sure he's rich!.. That's the whol...

Anonymous
Anonymous

I start the 14th of this month is the pay that good? I'll be a P and D driver. 20.06 a hour

#516050
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